|KONE Escalator Tensioning Device|
Q:How to order?
A: inquiry→quotation→confirm→send PI→make the payment→arrange the parts→delivery→receive the parts
Q:Which shipping way is available and how to track?
A: By sea to your nearest port
By air to your nearest airport
By express (DHL,UPS,FEDEX,TNT,EMS)to your door
When your order shipping out . we will provide you a tracking number. then you can know clearly the status of the goods
Q: What is the delivery:
A: Motsly parts we have stock before you want to book with us pls email us and confirm the delivery time and price. Usually 1-5 working days.
|DHL||Around 3-5 working days|
|FedEx||Around 3-5 working days|
|UPS/TNT||Around 6-8 working days|
|EMS||Around 10-15 working days|
|AIR||Around 5-7 working days|
|SEA||Around 15-30 working days|
Q: Sorry, I place a wrong order, the goods are not the one I need, can I exchange it?
A: Of course, common products are allowed to be exchanged as long as you pay the freight and custom cost
Q: Do you have any warranty for your parts?
A: Yes, we have warranty for our parts. 3 months for PCB, 2 years for original roller and other roller, 3-5 years for COMI roller and 1 year for Yaskawa inverter. Please contact us to get more information for other products.
Q: What should I do when the goods doesn’t work under warranty ?
A: You can send it back to repair ,but the freight and repair charge will be paid by you.
Q:Which payment way is available ?
A: TT, Western Union, Pay pal, You can choose a convinient way for you .
Kindly contact our staff to get more answers. Thanks for your cooperation!!!"